Case Study

The Domino’s effect: “Streamline Solutions are great at what they do”

Great products and excellent customer service are just two of the reasons Domino’s franchisee Rob Lea uses Streamline Solutions’ POS rolls and food labels for his five busy stores – and has done for as long as he can remember.

Food storage labels help maintain high standards for fresh food

Rob and his brother Brian are the franchise owners of Domino’s Manurewa, Papakura, Manukau, Glen Innes and Clendon. These stores rely on the food preparation labels and food storage labels they purchase from Streamline Solutions to maintain their high food hygiene standards and to minimise waste.

Rob explains that the Monday to Sunday removable food labels they buy from Streamline Solutions provide an important food safety control. “It is crucial that we have good systems for labelling and dating meat products in our cool rooms. The labels are easy-to-read, easy-to-write on and help us get on with the business of delivering faster, fresher quality food,” he says.

Quality products

Rob also uses Streamline Solutions’ thermal paper EFTPOS rolls and receipt rolls throughout his five stores. “We use Streamline Solutions as a one-stop-shop, as much as we can,” he says.

Rob appreciates the range of products available, saying it makes their administration easier having so much available from one supplier. “We also buy our printer ribbons for customer receipts from Streamline Solutions and our account manager will always go the extra mile to help us source products they may not ordinarily stock.”

The Domino’s stores also value the quality of Streamline Solutions’ POS rolls. Rob says that, previously, buying these products from other suppliers, he’s experienced problems with paper jams.

“I’ve never had that problem with Streamline Solutions’ receipt rolls or EFTPOS rolls. And I know if I ever do have any problems all I have to do is call and they’ll sort it out.”

Prompt delivery

Domino’s knows all about keeping customers happy with prompt delivery in its own business and Rob says he appreciates Streamline Solutions next day – and often same day – delivery service. “I don’t often have an urgent need but if I do, for example around Christmas, Streamline Solutions’ attitude is always ‘don’t worry, we’ll get you sorted’.”

Great customer service

Streamline Solutions’ prompt, but never pushy, customer service has Rob impressed.

He says, “We get great customer service no matter what. I know I can get in touch any time and they also support us with a monthly call to check in and see what we need. It’s probably the real reason we never run out of labels or have an urgent need!”

The final word

Rob says, “We use Streamline Solutions because they’re great at what they do, they have good products, deliver promptly and they provide great service!”